Front Office / Guest Service Agent - Luxury Resort in Bali

Join a prestigious hospitality team in the heart of Badung, Bali as a Front Office / Guest Service Agent! This is your opportunity to deliver world-class guest experiences in one of Indonesia’s most sought-after tourist destinations. As the first point of contact for guests, you’ll be the voice of our resort, ensuring every stay is memorable and seamless. Working alongside a dedicated team, you’ll handle check-ins, check-outs, and manage guest inquiries with professionalism and warmth. This role offers a dynamic environment, competitive salary, and the chance to grow within a luxury resort setting. If you’re passionate about hospitality and eager to make a lasting impression, we invite you to be part of our team and help us continue to set the standard for exceptional guest service.

At our luxury resort, we pride ourselves on creating unforgettable experiences for our guests. As a Front Office / Guest Service Agent, you’ll play a crucial role in ensuring that every guest feels valued and well taken care of. Daily, you’ll interact with guests from various backgrounds, providing them with personalized attention and resolving any issues promptly. This position is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships. With your exceptional communication skills and a genuine passion for hospitality, you’ll help us maintain our resort’s reputation as a top destination in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using our in-house Property Management System (PMS).
• Manage and resolve guest inquiries, complaints, and requests with a friendly and professional demeanor.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate guest records and documentation in compliance with resort policies.
• Assist in organizing and executing special events, such as weddings and corporate retreats.
• Provide exceptional customer service by greeting guests warmly and addressing their needs promptly.
• Stay updated on resort amenities, promotions, and local attractions to enhance the guest experience.
• Contribute to a positive work environment by collaborating with the front office team and supporting colleagues.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest service roles in the hospitality industry.
• Proficient in English, both spoken and written, with good communication skills.
• Familiarity with Property Management System (PMS) software, such as Opera or Guestline.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent interpersonal skills with the ability to handle difficult situations calmly and professionally.
• Friendly and approachable demeanor, with a genuine passion for providing exceptional guest service.
• Ability to work flexible hours, including weekends and holidays, as required.
• Bachelor’s degree in Hospitality, Tourism, or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait