Customer Service Representative (CSR) - Insurance/Financial Account

Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative (CSR) specializing in Insurance and Financial Accounts. Based in the vibrant regions of Bali, you will be the frontline support for clients, ensuring seamless and efficient service delivery. As a CSR, you'll handle inquiries, complaints, and requests related to insurance and financial accounts, using tools like Salesforce and Zendesk. This role offers a dynamic work environment, professional growth opportunities, and the chance to work with a diverse client base in one of Indonesia's most beautiful destinations.

At Cognizant, we believe in empowering our employees to grow and thrive. As a CSR, you'll have the opportunity to develop your skills in customer service, technical support, and problem-solving. You'll work closely with cross-functional teams, including account managers and technical support specialists, to provide exceptional service to our clients. With a focus on continuous learning and development, you'll have access to training programs and certifications in customer service and technical support.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests related to insurance and financial accounts.
• Provide technical support and guidance to clients using tools like Salesforce and Zendesk.
• Ensure accurate and timely resolution of customer issues.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Collaborate with cross-functional teams to provide comprehensive support to clients.
• Stay updated with industry trends and best practices in customer service and technical support.
• Contribute to the development and implementation of customer service strategies and initiatives.
• Provide feedback and suggestions for process improvements to enhance customer service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in customer service or technical support roles.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer service software like Salesforce and Zendesk.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Willingness to travel and work in different locations across Bali.

🛠️ Keahlian

Lowongan Terkait